E-learning for 1,000 BT fault report users

June 2003
IT Training;Jun2003, p7
Trade Publication
BT is putting around 1,000 staff through an electronic learning course on its own Network Fault Management (NFM) system. The training aims to ensure efficient practice in the use of the system, which handles all reports of faults in BT's phone network. Barry Cook, learning solutions manager at BT hopes that the project, which uses a customized electronic learning course from Brightwave, will make BT's fault handling more efficient and prevent errors through bad practice.


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