TITLE

E-learning for 1,000 BT fault report users

PUB. DATE
June 2003
SOURCE
IT Training;Jun2003, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
BT is putting around 1,000 staff through an electronic learning course on its own Network Fault Management (NFM) system. The training aims to ensure efficient practice in the use of the system, which handles all reports of faults in BT's phone network. Barry Cook, learning solutions manager at BT hopes that the project, which uses a customized electronic learning course from Brightwave, will make BT's fault handling more efficient and prevent errors through bad practice.
ACCESSION #
10022307

 

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