The skills challenge of today's mobile workforce

Bellinger, Alan
June 2003
IT Training;Jun2003, p6
Trade Publication
One of today's big growth areas is the combination of mobility and working-from-home employees. The explosion in communications and the wealth of new devices make both mobility and homeworking a realistic way to improve both company productivity and morale. There are two impacts on one's ability to train this segment of the workforce, the first is skills delivery and the second is skills needed. But the real issue is that both home and mobile workers need skills that office-based workers do not. The first skill is the ability to handle interruptions. The second critical skillset is confidence in using collaboration tools effectively. The third skills issue is to find ways to replace the informal support network that exists with office-based personnel with digital tools.


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