TITLE

Service with a snarl

AUTHOR(S)
Weir, Tom
PUB. DATE
June 2003
SOURCE
Progressive Grocer;6/1/2003, Vol. 82 Issue 9, p3
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Comments on the customer service aspects of supermarkets. Ways to stand apart from the competition; Solutions to the dilemma of gaining shoppers' loyalty; Potential for improvement through training of retail employees.
ACCESSION #
10011405

 

Related Articles

  • How Aldi topped the loyalty table without a loyalty card. Halliwell, James // Grocer;4/6/2013, p14 

    The article analyzes how Aldi topped the Supermarket Loyalty League 2012/13 without offering a consumer loyalty card. A survey of shoppers revealed the net promoter score of Aldi and their preference for its low prices and balance of price and quality. Comparison shows the performance of Aldi...

  • As shoppers seek simplicity, can loyalty cards still cut it? Halliwell, James // Grocer;10/25/2014, Vol. 237 Issue 8178, p14 

    The article examines the dissatisfaction of consumers over the grocery industry's loyalty card system. Topics discussed include the customers' preference for simple pricing, Tesco's Clubcard as an example of a quasi-promotional mechanic boosting the profit of the retailer, Sainsbury's decision...

  • Customer expectations of store attributes: A study of organized retail outlets in India. Ghosh, Piyali; Tripathi, Vibhuti; Kumar, Anil // Journal of Retail & Leisure Property;Feb2010, Vol. 9 Issue 1, p75 

    The phenomenal growth of retail in India is reflected in the rapid increase in number of supermarkets, departmental stores and hypermarkets in the country. However, this unprecented growth trend has been challenged by the shadow of the current economic slowdown, which has raised a fear of dip in...

  • Disloyalty Programs. Nannery, Matt // Chain Store Age;Mar1999, Vol. 73 Issue 3, p126 

    Offers observation on the loyalty programs of supermarkets. Mistakes made by supermarkets; How supermarkets can transform their loyalty program into something worthy; How supermarkets threat shoppers.

  • Have You Hugged Your Dishwasher Today? Crosby, Lawrence A.; Johnson, Sheree L. // Marketing Management;Jan/Feb2003, Vol. 12 Issue 1, p10 

    Focuses on the development of a customer relationship management (CRM) strategies. Advantages of using CRM technology in automating and managing the marketing, sales and customer service processes in an organization; Discussion on customer loyalty; Importance of a customer relationship built on...

  • Savvy operators charge past economic red flags and find ways to take the bear market by the horns. Allen, Robin Lee // Nation's Restaurant News;3/10/2008, Vol. 42 Issue 10, p23 

    The author encourages restaurant operators in the U.S. to improve their customer service in the midst of declining sales in order to gain customer loyalty. Some improvement efforts are fine-tuning the menu, rethinking prices and portions, revitalizing brands, improving training and making sure...

  • Spend a day giving to help yourself. Gitomer, Jeffrey // Long Island Business News (7/1993 to 5/2009);4/3/2009, Vol. 56 Issue 17, p24A 

    The article offers tips in getting customer loyalty and boost one's relationship with the customer in Long Island, New York. It is suggested to spend a day at the customers' place to help them in anyway one can. With the said move, one can get product training, foster a harmonious relationship...

  • Your Only Scheduled Appointment.  // Wireless Review;11/01/99, Vol. 16 Issue 21, pCR7 

    Illustrates how telecommunications network services providers can use customers monthly bill statements to retain and keep them. How to build customer loyalty; How to redesign the billing statement; Creation of customer database to use as marketing tools. INSET: World of Web Care.

  • Embrace change, but stay customer-focused. Hordon, Brian // Travel Weekly (UK);7/27/2007, p16 

    The author stresses the need to remain customer-focused amid changes within the travel industry. He asserts that although change inevitably demands new skills that represent a real opportunity for creative and aggressive travel agents, the expectations of customers must not be taken out of...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics